Hearing Health Pilot (SWL) Evaluation - Primary Care Survey
Take part in our survey!
NHS England and NHS South Central and West CSU are currently evaluating the Hearing Health service now being piloted within community pharmacies in South West London and would like to hear the views and experience of primary care staff of this new service.
Your input can help shape potential future provision in South West London and throughout the country.
Please note: For some of the questions, there are additional prompts beneath the free text box to help you answer.
Click the survey link below, which should take no more than 15 minutes of your time. The deadline for completing the survey is 5pm Monday 25 September.
Thank you for your cooperation.
Background to the pilot
This pilot aims to address the issues around lack of accessible NHS (free) ear-wax removal and hearing assessment services in South-West London. Ear wax removal is provided in some GP practices, but this is variable due to capacity constraints and non-standardised local commissioning arrangements. As a result, many patients face long waiting times for secondary care appointments or may be directed to seek private (paid for) treatment. This gap in provision leads to many problems including health inequalities, a large ENT patient backlog, and poor value use of senior ENT clinicians’ time and skills spent on wax removal (which could be performed by non-medical staff and in non-acute settings at lower cost).
The pilot pathway is for patients with hearing-related problems, following self-care treatment, the patient should be triaged in primary care. Once they meet the inclusion criteria to attend the service, GP practices can then direct that patient to community pharmacy for ear health assessment and potentially treatment using the Tympahealth device. A referral back to General Practice if the problem cannot be not resolved. The GP may then decide to treat the patient or refer them to secondary care depending on the presenting condition.
Data Protection
Your personal details are not collected in the survey, survey responses are anonymous and findings aggregated when shared with NHS England. By choosing to take part in this survey, you are consenting to the data and information you provide being used for research purposes to inform the evaluation. All data collected as part of this survey is stored securely by SCW, in line with GDPR requirements and regulations. Further details of our privacy policy and arrangements can be found in our Privacy Policy
Take part in our survey!
NHS England and NHS South Central and West CSU are currently evaluating the Hearing Health service now being piloted within community pharmacies in South West London and would like to hear the views and experience of primary care staff of this new service.
Your input can help shape potential future provision in South West London and throughout the country.
Please note: For some of the questions, there are additional prompts beneath the free text box to help you answer.
Click the survey link below, which should take no more than 15 minutes of your time. The deadline for completing the survey is 5pm Monday 25 September.
Thank you for your cooperation.
Background to the pilot
This pilot aims to address the issues around lack of accessible NHS (free) ear-wax removal and hearing assessment services in South-West London. Ear wax removal is provided in some GP practices, but this is variable due to capacity constraints and non-standardised local commissioning arrangements. As a result, many patients face long waiting times for secondary care appointments or may be directed to seek private (paid for) treatment. This gap in provision leads to many problems including health inequalities, a large ENT patient backlog, and poor value use of senior ENT clinicians’ time and skills spent on wax removal (which could be performed by non-medical staff and in non-acute settings at lower cost).
The pilot pathway is for patients with hearing-related problems, following self-care treatment, the patient should be triaged in primary care. Once they meet the inclusion criteria to attend the service, GP practices can then direct that patient to community pharmacy for ear health assessment and potentially treatment using the Tympahealth device. A referral back to General Practice if the problem cannot be not resolved. The GP may then decide to treat the patient or refer them to secondary care depending on the presenting condition.
Data Protection
Your personal details are not collected in the survey, survey responses are anonymous and findings aggregated when shared with NHS England. By choosing to take part in this survey, you are consenting to the data and information you provide being used for research purposes to inform the evaluation. All data collected as part of this survey is stored securely by SCW, in line with GDPR requirements and regulations. Further details of our privacy policy and arrangements can be found in our Privacy Policy
