Developing a Patient centred Digital Social Care Record

Respect Care is a family run care agency providing care to Service Users within local authorities and private sector in London and the South East.

Respect Care came to Axela Innovations to devise an appropriate and well fitting technology that diminished risk for their managers who needed a patient data system to be accessible 24 hours a day.

They already used a care management system and understood the fields of data that needed to be captured. However, after the initial meeting with them, two things became clear. Firstly, although they had defined their need to cover all types of client services such as home from hospital and ongoing care, plus the CQC mandatory reporting, they had not identified the main problem which was that of the time taken to complete the initial assessment, often this being in excess of 5 hours.

We spent time with Respect Care getting to know the organisation and understanding how they work. We helped Respect Care establish a common language for dealing with clients so that all staff knew exactly what the terminology meant. Then we helped formalise their working practices into protocols (which they turned into a manual and use to train staff on the new system) so that everyone knew what was expected of them, and when it was expected.

What we delivered was a customised version of cAIr:ID our care assessment, care management, risk assessment and medication system. Because cAIr:ID is web-based, all the Respect Care staff can securely access it at any time.

All they need is a laptop with an Internet connection. Respect Care’s data is centralised on a secure cloud database that we designed and built, so that cAIr:ID sophisticated reporting facility provides the latest up-to-the minute data to all levels of the organisation, from head office to front-line staff.

Implementing cAIr:ID meant that for the first time, managers could easily analyse and monitor staff caseloads. Reporting to Head Office and to funders became far simpler since all data is instantly available. Staff benefit from a friendly interface that gives them easy access to their client needs, and cAIr:ID supports staff on a daily basis with alerts and prompts, helping staff stay up-to-date with their caseload activities.

Skills

Co-production, Stakeholder Research, Workflow Mapping, Patient Engagement